We use QuickBooks Online for all your billing/invoicing/estimating/end of month statement needs. This allows you to review quotes, pay online, and view your bills to know what the total truly is and (if you are a contractor) to know what to charge your customer(s).
If you have any questions regarding billing, feel free to call us 812-934-2710.
* Our Delivery Policy can be found on the Delivery Tab (or by clicking here.) *
GENERIC INFORMATION:
-- Make checks payable to Dunlap Supply mailed to 13 S Smith St / Batesville, IN 47006
-- WE DO NOT ACCEPT AMERICAN EXPRESS. If you pay with American Express while online, it will process and you will receive another convenience fee invoice for 10% of the total invoice(s) amount you charge with AE.
-- Return Policy for Credit Cards: Given as store credit in the form of a paper gift certificate that expires one year from the date issued. We can also credit an existing account or you can proceed to set up an account (NO guarantee you will qualify).
-- VERY rare exceptions may be made where we credit back the credit card. This option will require a 25% restock charge of the amount going back to the card and can only be ran with 1.) an appointment made ahead of time and 2.) The card used present. We will only issue back to the original card billed. Have the original receipt and the card used the first time when stopping back in. We DO NOT keep credit card information on file.
Example: You want to return $100 worth of product. You called to make an appointment. You bring the card used and the receipt. You will get $75 back on the card.
-- If a credit card is ran over the phone or the card is not present, the cardholder will need to verify: All card information, location of where materials are going, names of pickup people, and a valid phone number that we can contact you at should issues arise today or in the duration of the order being pulled, paid for, processed, and/or disputed. Once we provide you with an email confirmation of receipt and we have an authorization screen and the above criteria is met in full, all parties are in understanding the charge is binding, legal, and paid.
-- A 2% monthly late charge (with a $1.00 minimum) will be applied to invoices past due. If you are working with a bank (specifically with a construction loan) and are awaiting loan checks (for meeting certain thresholds within the project) and need to extend your due date, please call the store and ask for Accounting to discuss how we can help.
-- Customers who meet a monthly threshold can receive special discounting on certain products. You will lose this discount if one or more of the following occur:
1.) You fail to meet the minimum monthly spending amount for 2+ months
2.) You fail to pay the monthly statement balance in full for 2+ months
3.) You fail to pay the monthly statement balance by the 10th of the month/due date (if dating was issued to the invoice)
*In short: Spend the required monthly amount, and then pay the account balance in full by the due date. If you have concerns about your discount, please contact us.*
-- Items must be picked up/delivery scheduled within 30 days of the invoice. Items left behind for 2+ years (paid for or unpaid for) will become the property of Dunlap Supply.
-- We DO NOT have an install or contractor crew. (We do have a measuring crew that can confirm window sizes or door handing.) We DO NOT sell services besides what is done in our mill (glass repair, door repair, etc. all done IN HOUSE on OUR site.) You will be billed for material at time of delivery. Installation (if we assisted in helping find a contractor) WILL NOT be billed by Dunlap Supply. YOU WILL GET SEPERATE BILLS. YOU WILL PAY SEPERATELY. Invoices for goods are due within 30 days of delivering the project - whether installed or not, whether Dunlap Supply assisted in finding a contractor or not.
-- If you provide your own measurements and handing and later find out they are incorrect, you cannot return the items.
-- Special Order Products returned after 30 days are subject to a restock charge IF found to be returnable. Restock charges vary per supplier/item/amount. Some items cannot be returned if not in full box quantities, meaning we cannot credit piece quantities.
-- No monthly credit limit/account will exceed $50,000.00 USD
-- Bad check fee = $50.00
-- We will not run a card (credit or debit) for less than $5.00.
• The only way to secure your lumber price is to pay for your lumber when you ORDER it.
• We cannot guarantee pricing day to day.
• As printed on each estimate, we do not guarantee pricing on estimates, nor do we promise pricing verbally.
• Unfortunately, we are not in the lumber/OSB storage business as we have limited warehouse spacing. We can only hold your order for 30 days. We are not responsible for your product while on our lot.
FOR EXISTING CUSTOMERS:
1.) Call the store (812.934.2710) or stop in and update your account information to include an email address.
2.) Your invoices will be emailed to you. Statements can be emailed to you upon request.
3.) If you return a returnable product, a credit memo will be created and emailed to you as well. Non-returnable products are yours to keep or we can destroy on site for you.
4.) If you do not have an email, you can call the store for a copy of your invoices for pick-up or you can take the invoice with you when you pick up the items. If the items are being delivered, please indicate with your call in order that you would like the invoice left with the dropped items. (If the items are being dropped at a jobsite with nobody present, please indicate where you would like the paper invoice left.)
FOR NEW CUSTOMERS:
1.) Stop in the store and get a CREDIT APP (or click here)
2.) Return the credit app to the store and allow 5-7 business days for processing. If approved, you will be notified that you are now an account holder. If denied, you will be notified as well and are welcome to still make purchases, but a down payment may be necessary before placing a special order.
3.) For new account holders, you will be emailed your invoices. Statements will also be emailed to you unless you specify you want your statements mailed via the post office.
4.) If you return a returnable product, a credit memo will be created and emailed to you as well. Non-returnable products are yours to keep or we can destroy on site for you.
5.) If you do not have an email, you can call the store for a copy of your invoices for pick-up or you can take the invoice with you when you pick up the items. If the items are being delivered, please indicate with your call in order that you would like the invoice left with the dropped items. (If the items are being dropped at a jobsite with nobody present, please indicate where you would like the paper invoice left.)
~ * - - - - - - * ~
If you ever have questions or concerns regarding an invoice, a statement, or your account standing, please call the store (812.934.2710) and ask for accounting from 8 AM to 3 PM. Samantha or Diane would be happy to help.
You can also email account questions to [email protected]. Do not disclose confidential information via email.
*We DO NOT keep credit card information on file. Please DO NOT send credit card information via email.*
If you have any questions regarding billing, feel free to call us 812-934-2710.
* Our Delivery Policy can be found on the Delivery Tab (or by clicking here.) *
GENERIC INFORMATION:
-- Make checks payable to Dunlap Supply mailed to 13 S Smith St / Batesville, IN 47006
-- WE DO NOT ACCEPT AMERICAN EXPRESS. If you pay with American Express while online, it will process and you will receive another convenience fee invoice for 10% of the total invoice(s) amount you charge with AE.
-- Return Policy for Credit Cards: Given as store credit in the form of a paper gift certificate that expires one year from the date issued. We can also credit an existing account or you can proceed to set up an account (NO guarantee you will qualify).
-- VERY rare exceptions may be made where we credit back the credit card. This option will require a 25% restock charge of the amount going back to the card and can only be ran with 1.) an appointment made ahead of time and 2.) The card used present. We will only issue back to the original card billed. Have the original receipt and the card used the first time when stopping back in. We DO NOT keep credit card information on file.
Example: You want to return $100 worth of product. You called to make an appointment. You bring the card used and the receipt. You will get $75 back on the card.
-- If a credit card is ran over the phone or the card is not present, the cardholder will need to verify: All card information, location of where materials are going, names of pickup people, and a valid phone number that we can contact you at should issues arise today or in the duration of the order being pulled, paid for, processed, and/or disputed. Once we provide you with an email confirmation of receipt and we have an authorization screen and the above criteria is met in full, all parties are in understanding the charge is binding, legal, and paid.
-- A 2% monthly late charge (with a $1.00 minimum) will be applied to invoices past due. If you are working with a bank (specifically with a construction loan) and are awaiting loan checks (for meeting certain thresholds within the project) and need to extend your due date, please call the store and ask for Accounting to discuss how we can help.
-- Customers who meet a monthly threshold can receive special discounting on certain products. You will lose this discount if one or more of the following occur:
1.) You fail to meet the minimum monthly spending amount for 2+ months
2.) You fail to pay the monthly statement balance in full for 2+ months
3.) You fail to pay the monthly statement balance by the 10th of the month/due date (if dating was issued to the invoice)
*In short: Spend the required monthly amount, and then pay the account balance in full by the due date. If you have concerns about your discount, please contact us.*
-- Items must be picked up/delivery scheduled within 30 days of the invoice. Items left behind for 2+ years (paid for or unpaid for) will become the property of Dunlap Supply.
-- We DO NOT have an install or contractor crew. (We do have a measuring crew that can confirm window sizes or door handing.) We DO NOT sell services besides what is done in our mill (glass repair, door repair, etc. all done IN HOUSE on OUR site.) You will be billed for material at time of delivery. Installation (if we assisted in helping find a contractor) WILL NOT be billed by Dunlap Supply. YOU WILL GET SEPERATE BILLS. YOU WILL PAY SEPERATELY. Invoices for goods are due within 30 days of delivering the project - whether installed or not, whether Dunlap Supply assisted in finding a contractor or not.
-- If you provide your own measurements and handing and later find out they are incorrect, you cannot return the items.
-- Special Order Products returned after 30 days are subject to a restock charge IF found to be returnable. Restock charges vary per supplier/item/amount. Some items cannot be returned if not in full box quantities, meaning we cannot credit piece quantities.
-- No monthly credit limit/account will exceed $50,000.00 USD
-- Bad check fee = $50.00
-- We will not run a card (credit or debit) for less than $5.00.
• The only way to secure your lumber price is to pay for your lumber when you ORDER it.
• We cannot guarantee pricing day to day.
• As printed on each estimate, we do not guarantee pricing on estimates, nor do we promise pricing verbally.
• Unfortunately, we are not in the lumber/OSB storage business as we have limited warehouse spacing. We can only hold your order for 30 days. We are not responsible for your product while on our lot.
FOR EXISTING CUSTOMERS:
1.) Call the store (812.934.2710) or stop in and update your account information to include an email address.
2.) Your invoices will be emailed to you. Statements can be emailed to you upon request.
3.) If you return a returnable product, a credit memo will be created and emailed to you as well. Non-returnable products are yours to keep or we can destroy on site for you.
4.) If you do not have an email, you can call the store for a copy of your invoices for pick-up or you can take the invoice with you when you pick up the items. If the items are being delivered, please indicate with your call in order that you would like the invoice left with the dropped items. (If the items are being dropped at a jobsite with nobody present, please indicate where you would like the paper invoice left.)
FOR NEW CUSTOMERS:
1.) Stop in the store and get a CREDIT APP (or click here)
2.) Return the credit app to the store and allow 5-7 business days for processing. If approved, you will be notified that you are now an account holder. If denied, you will be notified as well and are welcome to still make purchases, but a down payment may be necessary before placing a special order.
3.) For new account holders, you will be emailed your invoices. Statements will also be emailed to you unless you specify you want your statements mailed via the post office.
4.) If you return a returnable product, a credit memo will be created and emailed to you as well. Non-returnable products are yours to keep or we can destroy on site for you.
5.) If you do not have an email, you can call the store for a copy of your invoices for pick-up or you can take the invoice with you when you pick up the items. If the items are being delivered, please indicate with your call in order that you would like the invoice left with the dropped items. (If the items are being dropped at a jobsite with nobody present, please indicate where you would like the paper invoice left.)
~ * - - - - - - * ~
If you ever have questions or concerns regarding an invoice, a statement, or your account standing, please call the store (812.934.2710) and ask for accounting from 8 AM to 3 PM. Samantha or Diane would be happy to help.
You can also email account questions to [email protected]. Do not disclose confidential information via email.
*We DO NOT keep credit card information on file. Please DO NOT send credit card information via email.*
HoursM-F: 7am - 5pm
Sat: 7 am - 12pm Sun: Closed |
Telephone812-934-2710
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